FAQ's
What currency are the prices do I see in the site?
All prices are in USD.
Why is the logo a seal if the website is about colleges?
Our logo is a seal because 'Phoque' means seal in French, and, well, let's just say our first name choice was a bit too... expressive!😅 Therefore, we have a seal!!
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3-7 business days for production and delivery time for your order to ship out.
Tracking numbers will be updated 2-4 business days after your order has been SHIPPED. You can always check your status through the email or phone number you provided during checkout. If you don't have a tracking number after 7 business please email us at phoquecollege@gmail.com
I am not in love with my order, can it be returned? What if there is an issue?
Unfortunately, we do not offer refunds for products once they have been purchased. This policy allows us to manage our inventory efficiently, minimize waste, and maintain the affordability of our unique products for all our customers. Additionally, it ensures that all our customers receive brand new, unworn items that meet our rigorous quality standards. However, if you receive a product that is damaged or unfit for use, we are committed to making it right. In such cases, we will gladly offer a return or refund. To process this, we require photographic evidence of the damage or defect. This helps us understand the issue and take necessary steps to prevent it in the future. You can send us the photo(s) at phoquecollege@gmail.com
Can I cancel my order?
To cancel an order before it’s shipped, please contact us at immediately with your order details, and we’ll process the cancellation for you. If your order has already been shipped, unfortunately, it cannot be canceled as it’s already on its way to you. We recommend checking your order status as soon as possible to avoid any issues.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at phoquecollege@gmail.com
If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. US shipping time average 3-7 business days. International average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to phoquecollege@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.